Please read this Privacy Policy carefully. By accessing or utilizing our Services, you acknowledge and agree to the terms, practices, and data handling processes outlined herein.
1. Information We Collect
We collect information in two main ways: directly from end-users interacting with our AI chat forms placed on our clients’ websites, and automatically through your technical interaction with our web platform.
A. Personally Identifiable Information (PII)
When end-users interact with a LocalCustomers.ai chat form hosted on a local business’s digital property, we may collect personal information that individuals voluntarily input into the prompt interface, including but not limited to:
- Full name
- Email address
- Telephone / phone number
- Any custom conversational text, project parameters, or specific details provided during the chat sequence
B. Non-Personally Identifiable Information (Non-PII) & Aggregated Data
We automatically collect technical, non-PII data when users interface with our digital services. This operational data includes:
- Browser type, software versions, and operating system platform
- IP address (anonymized at collection where required by local statute)
- Device category, screen resolution, and hardware properties
- Interaction telemetry (e.g., total chat duration, completion milestones, specific page views, click pathways)
2. How We Use Your Information
We process information under strict frameworks to fulfill specific, limited operational and marketing analytics mandates:
- Lead Delivery: We immediately transmit the PII collected through our conversational chat windows directly to the specific local business client whose form you interacted with so they can fulfill your inquiry or quote request.
- Business Intelligence & Analytics: We process raw interaction data to strip away all personal identification tokens, creating highly aggregated, completely anonymous datasets. This non-PII is used internally to evaluate trends, optimize machine learning model performance, and generate business intelligence insights.
- Digital Advertising Activation: We leverage the structural, aggregated, non-PII data sets to optimize downstream programmatic advertising campaigns, generate lookalike model attributes, and enhance marketing efficiency for our brand and our business clients. We do not utilize individual PII to isolate or target advertising.
3. How We Share Your Information
We do not sell consumer PII to third-party data brokers or list-renters. We share collected data elements solely under the structured pathways defined below:
| Recipient | Type of Data | Purpose |
|---|---|---|
| The Local Business Client | Full PII (Name, Email, Phone, Chat Log) | To route the client-intended lead record instantly to the specific merchant you sought to contact. |
| Service Providers | PII and Non-PII | To trusted infrastructure vendors (e.g., cloud data storage, transactional email APIs) operating under explicit contractual non-disclosure mandates. |
| Advertising Platforms | Aggregated, Non-PII Only | For programmatic audience lookalike mapping, digital advertising activation, and overall channel optimization. |
| Legal Authorities | As Contextually Required | To comply with legitimate statutory regulations, court subpoenas, or to guarantee the physical or digital safety of FiscOwl, LLC, its users, or the public. |
4. Data Retention
PII Framework: LocalCustomers.ai acts primarily as a data processor on behalf of our local business partners. While we securely route incoming lead payloads to the designated merchant, we do not archive PII indefinitely inside our production relational databases. PII is securely purged or permanently anonymized following a limited operational window reserved for delivery verification and system troubleshooting.
Non-PII Framework: Wholly aggregated, anonymous diagnostic metrics and statistical patterns may be preserved without expiration constraints to refine our long-term business intelligence tools and advertising mechanisms.
5. Cookies and Tracking Technologies
We and our tracking networks deploy browser cookies, clear GIFs, pixels, and related diagnostic scripts to track programmatic actions on our site, store session preferences, and optimize user flows. Users can configure personal browser parameters to decline cookie installation, though certain advanced components of the chat automation may experience degraded functionality as a consequence.
6. Your Privacy Rights
Depending on your geographic location (such as California under CCPA/CPRA, or the European Union under GDPR), you may retain explicit legal privileges regarding your personal data. These privileges often encompass the right to access personal datasets, request comprehensive erasure, or opt-out of data sharing pathways.
Because your PII is directly transferred to the independent local merchant whose chat interface you utilized, you must contact that business entity directly to execute your consumer privacy rights over their retained copies. To execute data rights relative to data momentarily processed by LocalCustomers.ai, please use the Do Not Sell or Share My Personal Information page or contact us via the channels listed below.
7. Security of Your Data
We integrate robust administrative, physical, and electronic defense architectures designed to isolate and protect database files. However, please be advised that no network transmission protocol or digital archiving strategy can guarantee absolute, impenetrable security against malicious threat actors.
8. Changes to This Privacy Policy
We reserve the right to modify this disclosure statement at our sole discretion. Any structural revisions will be communicated transparently by posting the amended policy to this URL and adjusting the “Effective Date” at the top of the record.
9. Contact Us
If you have questions, complaints, or seek clarifications regarding this Privacy Policy or our operational data handling methodologies, please direct your correspondence to:
Brand: LocalCustomers.ai
Entity: FiscOwl, LLC
Email: info@analyticowl.com
Mailing Address:
88 E Main Street, Suite 125
Mendham, NJ 07945